New Numbers: If you are having new numbers, all you need to do is choose them, we can tell you what is available for the dialling codes you would like including memorable numbers. Keeping Your Old Number If you are keeping any of your old numbers we need to request that they are ported from your current supplier. Usually our customers just keep their main company numbers as there is a small porting fee of £20 per number (maximum charge £150)
	Phones There is a selection of phones on our website but there is a large selection that will work with our system. The Yealink T41 and T42 are the most popular all rounder chosen for offices. Once you have chosen your phones and numbers we place the order and the phones are delivered to us. We configure them to the service and send them out to you for next day delivery.
	When you receive the phones they will be labelled with their direct dial numbers. You simply plug them in to an Ethernet port and use them. If Ethernet connections are at a premium they can be daisy chained in with your PCs
	To find out more download our information and pricing sheets here: Upstream Introduction Upstream Voice Price Sheet. To get an accurate idea of how much we can save you we will need to start a conversation so please either call us on 01288 255155 or enter your details into our contact form and we will get right back to you.

At Upstream Support, we’re here to help you every step of the way

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Upstream Voice is packed with clever features to help you make the most of your telephone system. You can configure preferences both for individual phones and for your phone network through the web portal. You can also set many of the most common features direct from the handsets.

Never miss a call

• Divert calls or Forward calls to another number, your mobile or Voicemail when you’re on the phone or away from your desk.
• Twin your phone with your mobile.
• Know when a caller is waiting with Call Waiting, and use Call Park to let you answer another call.

Never lose a contact

• Receive on-screen pop-ups, SMS text messages or email alerts when there’s a message waiting.
• Respond immediately with Last Number Redial and Click-2-Talk.
• Easily access and manage all your contact lists with your on-line personal and company Address Books.
• Never forget an important call – use Events Diary to set reminders against your Address Book entries.

Don’t feel tied to your desk

• Forward calls to any internal phone, your mobile or external phone.
• Access Voicemail from any internal phone, mobile or external phone, or on-line.
• Let the whole team know with messages on Shared Voicemail.

Work efficiently

• Protect your precious time with Do Not Disturb and Block Anonymous Calls.
• See when colleagues are free to take a call with Line Monitoring, and transfer calls to any number easily.
• Bring a colleague in on a phone conversation with Three-way Call.
• Forward Voicemail messages easily to handsets or emails, and access your Fax messages on-line or by email.
• Use quick dial Short Codes for your everyday numbers.

Promote your company image

• Help your customers’ calls get through with Call Groups.
• Use Time-based Routing and your Greetings Library to route callers to preferred phone numbers in and out of office hours.
• Let your callers know they’re connected with Music on Hold.
• Route your callers to the right people with Auto Attendant (Gold package option).
• Perfect and review your telephone responses with Call Recording (Gold package option).

Work securely

• Set passwords and pin numbers to secure your phones, voicemail and web-portal from unauthorised access.
• Set external or mobile Failover numbers to keep your communications open in the event of a power-cut, network or system failure.

Take control of your communications

• Update, add or remove users.
• Set up Call Groups, shared Voicemail boxes and Music on Hold.
• Create a shared company Address Book and an automatic internal telephone directory.
• Track and bar unauthorised calls.
• Block unwanted calls.
• Monitor your phones account and company Calls History, and create automatic Company Reports.

Upstream Introduction
Upstream Voice Price Sheet